If you are not satisfied with our services, you are free to contact us through the following ways:
- Send an email to: [email protected]
- Call our customer call centre on the following tollfree numbers:
International Numbers: +263 242 79920051
We are committed to providing the best possible services to our customers. If you have a query or comment please let us know by telephone, letter or email to the address provided below. Rest assured of our guarantee of confidentiality and privacy.
Your comments and queries are important to us. If you are not satisfied with the outcome or how it was handled, You may refer the matter to the following :
1. Head of Service 2. Manager Customer Experience
Mr Frank Zimani Shingairai Chagonda
Tel: +263 772 354990 Tel: +263 772 392532
Please note that you have a right to escalate your complaint to the Reserve Bank, any available alternative dispute resolution mechanism or the Court if dissatisfied with the outcome of our complaints resolution process.
Summary of our Complaints handling procedure is available in each branch.